Transparency Note

We’ve provided this summary of our Terms & Conditions on our website for transparency and clarity.
Always refer to your signed Engagement Agreement, Scope of Work, or proposal first.
If there is any inconsistency, the signed agreement will always take precedence.

1. Scope of Services
Monkhouse Hospitality provides consultancy, brand, creative, operational, contracting, and training services within the hospitality industry.
The exact scope, inclusions, exclusions, timelines, and deliverables for each engagement are outlined in your individual proposal, Scope of Work, or contract.
 
2. Payments & Fees

• A 50% deposit is required before work commences

• The remaining balance is due within 7 days of completion or delivery of agreed work

• Late payments may incur a 5% monthly fee

• Approved expenses (e.g. travel, accommodation, materials) may be invoiced separately

No work, files, deliverables, or intellectual property are considered final or released until all invoices are paid in full.
 
3. Client Responsibilities
To ensure successful delivery, clients agree to:

• Provide timely access to required information and resources

• Communicate promptly and participate in agreed meetings

• Provide feedback and approvals within agreed timeframes

Delays in approvals or communication may extend timelines or result in additional fees.
 
4. Intellectual Property
All intellectual property created by Monkhouse Hospitality remains our property until full payment has been received.
Once paid in full, ownership may transfer to the client unless otherwise stated (for example, licensed fonts or third-party assets).
Clients may not reproduce, modify, or distribute any work prior to final payment without written consent.
 
5. Confidentiality & Data Protection
All information shared with Monkhouse Hospitality, including financial data, operational documents, strategies, and branding, is treated as confidential.
Information will not be shared with third parties unless legally required. We take reasonable measures to comply with applicable data protection and privacy obligations.
 
6. Professional Conduct
We maintain a professional, respectful, and safe working environment.
Harassment, discrimination, intimidation, verbal abuse, or inappropriate behaviour will not be tolerated.
If such conduct occurs, Monkhouse Hospitality may terminate services immediately.
All work completed up to that point remains payable.
 
7. Termination Policy
Either party may terminate an engagement with 30 days’ written notice.
Upon termination:

• All completed and in-progress work must be paid for

• Any outstanding invoices become immediately due

• Intellectual property remains with Monkhouse Hospitality until final payment is received

If a project is ended early by the client, fees for work completed and associated costs still apply.
 
8. Limitation of Liability
Monkhouse Hospitality is not liable for indirect or consequential losses, including loss of profits, revenue, opportunity, or business impact.
We provide professional guidance and expertise, but outcomes depend on factors outside our control, including client implementation and market conditions.
 
9. Non-Payment & Debt Recovery
If invoices remain unpaid, Monkhouse Hospitality may pursue recovery through legal or third-party services.
All recovery costs — including legal, administrative, and collection fees — are the responsibility of the client.
 
10. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of Victoria, Australia.
Disputes will first be addressed through good-faith discussion, followed by mediation or arbitration if required.
 
11. Updates to These Terms
Monkhouse Hospitality may update these Terms & Conditions from time to time.
Continued engagement with our services constitutes acceptance of any updates.
 
12. Trademark & Branding Responsibility
Monkhouse Hospitality does not guarantee the infringement or non-infringement of trademarks, copyrights, or intellectual property related to materials supplied by clients.
 
Clients are responsible for ensuring that all logos, brand names, imagery, and creative assets provided are legally owned or licensed.
 
By engaging our services, clients agree to:

• Warrant ownership or legal right to use supplied materials

• Ensure no supplied content infringes third-party rights

• Indemnify Monkhouse Hospitality against any claims arising from client-supplied materials

 
Trademark searches or legal verification remain the client’s responsibility unless expressly included in the agreed scope of work.